Fraud Analyst

 FRAUD ANALYST

SUMMARY

Since 2006 PEX has been on a steady march to build and evolve a solution that helps improve the way organizations operate in order to make them more efficient, more nimble, and more competitive.

PEX has evolved into a robust, secure SaaS solution with a deep suite of workforce spend management capabilities, advanced card controls, real-time visibility into card usage, and improved reconciliation processes. More importantly, we are providing a better, more effective solution for thousands of companies and hundreds of thousands of people in the workforce. We work each day to find new ways we can help our clients operate more efficiently.

WHO YOU ARE

Under the direct supervision of the Fraud Strategy & Operations Manager, you will play an important role in monitoring and investigation functions. Primary responsibilities for this role include monitoring real-time transactional queues as well as investigating and analyzing reported fraud.  The role also requires close collaboration with other members of the Operations team, specifically in assisting Financial Operations with reporting and reconciliation efforts.

WHAT YOU WILL DO

• Monitor real-time transaction queues and decision incidents effectively
• Interact with clients to validate transactional behavior and determine course of action
• Recommend anti-fraud processes for changing transaction patterns and trends
• Resolve reported disputes issues within the scope of existing service level agreements
• Resolve monetary load exceptions within the scope of existing service level agreements
• Utilize applications tools and analytics to detect, monitor, control and mitigate current and potential fraud threats
• Assist in identifying process improvement opportunities and methods for streamlining processes
• Maintain up-to-date knowledge of fraud trends and techniques
• Provide training and education to staff on fraud prevention measures
• Chargeback knowledge is preferred

OTHER RESPONSIBILITIES

• Maintains user confidence and protects PEX by keeping information confidential.
• Contributes to team effort by working on and meeting related key results as needed.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and benchmarking state-of-the-art practices.

REQUIRED SKILLS & QUALIFICATION  

• Bachelor degree in Finance, Accounting or related field; equivalent of 2+ years of relevant professional experience accepted
• 2+ years of finance-related experience in an Operations Department
• Intermediate to advanced skills in Microsoft Excel and Microsoft Office
• Ability to initiate and complete projects with minimal supervision
• Strong research, analytical and problem solving skills
• Excellent oral and written communication skills
• Highly effective time management and planning skills 
• Ability to develop effective working relationships and excel in a cross-functional environment

PREFERRED SKILLS & QUALIFICATION 

• Experience working in banking or card payment industries.
• Prior experience in a customer facing role, ideally in a support function
• Experience with Salesforce or other ticketing platforms 
• Traditional Banking · Fraud Investigations · Fraud Prevention · Chargebacks · Fraud Detection · Data Analysis · PowerBI · Problem Solving · Analytical Skills · Microsoft Office